Job Summary

Mobitech Wireless Solution Pvt Ltd is looking for enthusiastic and customer-focused Technical Support Coordinator to provide phone-based technical support to customers. The role involves attending customer calls, resolving service-related queries, and coordinating with senior technical teams to ensure customer issues are resolved within the stipulated time.

Roles & Responsibilities

• Attend incoming customer phone calls professionally
• Handle and resolve customer queries related to product/service issues
• Coordinate with senior technical engineers for issue resolution
• Ensure customer concerns are addressed within the assigned timeline
• Maintain proper follow-up with customers until issue closure
• Record and update customer interaction details
• Provide clear guidance and support to customers over phone calls
• Maintain good customer relationships through effective communication

Eligibility Criteria

• Diploma in Electrical / Electronics / Related field
• Basic electrical knowledge is mandatory
• Freshers or experienced candidates can apply

Required Skills

• Good communication skills over phone calls
• Ability to handle customer queries patiently
• Basic technical troubleshooting knowledge
• Coordination and follow-up skills
• Ability to work in a team environment

Language Requirements

Candidates must be able to communicate in:

• Hindi
• Kannada
• English
• Telugu
• Tamil

Preferred Qualities

• Positive attitude and customer-friendly approach
• Quick learner with problem-solving mindset
• Good listening and communication ability

Benefits

• Provident Fund
• ESI
• Health Insurance

Salary Benefits

• For Freshers 2 – 2.5 LPA